Course Description:

This course is designed for individuals who want to develop an understanding of the basic concepts and functionalities of Microsoft Dynamics 365 Customer Relationship Management (CRM). The course covers the essential features of Dynamics 365 CRM, including sales, marketing, and customer service modules. Participants will gain hands-on experience with the Dynamics 365 interface, learn how to navigate the system, and understand how to use the system's features to improve customer engagement and satisfaction.

Learning Objectives:

Upon completion of this course, learners will be able to:

• Understand the basic concepts and functionalities of Dynamics 365 CRM
• Navigate the Dynamics 365 CRM interface
• Understand the sales module and its functionalities
• Understand the marketing module and its functionalities
• Understand the customer service module and its functionalities
• Understand how to use Dynamics 365 CRM to improve customer engagement and satisfaction
• Understand how to create and manage accounts, contacts, leads, and opportunities
• Understand how to use Dynamics 365 CRM to automate business processes
• Understand how to use the system's analytics and reporting features to monitor performance and make informed business decisions.